Effective Date: 01 December 2024
At CodeVendor, we aim to ensure customer satisfaction with every purchase. Please review our refund policy to understand your rights and obligations.
1. Eligibility for Refunds
Refunds are granted under the following conditions:
- The item is faulty, broken, or significantly different from the description provided by the vendor.
- The item is not delivered or cannot be accessed after a successful purchase.
- Technical issues with the item remain unresolved, despite assistance from the vendor or our support team.
2. Non-Refundable Situations
Refunds will not be provided in these cases:
- You no longer need the item.
- The item was purchased by mistake.
- The item does not meet your expectations if it matches the description provided.
- Issues arise due to incompatibility with third-party software or tools.
3. How to Request a Refund
To request a refund:
- Contact our support team at support@codevendor.net.
- Provide details of your purchase, including order ID, item name, and a description of the issue.
- Allow us to investigate and resolve your query within 7 business days.
4. Refund Processing
- Approved refunds will be processed back to the original payment method used at checkout.
- Refunds may take 5-10 business days to reflect, depending on your payment provider.
5. Vendor Responsibilities
Vendors must ensure their products meet the description and provide prompt support to resolve issues. CodeVendor reserves the right to review and process refunds for unresolved disputes.
Contact Us
For further questions about our refund policy, reach out to support@codevendor.net.
By purchasing from CodeVendor, you agree to this refund policy. If you have concerns, please contact our team before completing your purchase.
